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NSW Managed Wi-Fi experiencing partial outage

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Status Site

29/35 Lake St 35 Lake St, Caroline Springs VIC 3023 - SC Outage
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 29/35 Lake St 35 Lake St, Caroline Springs VIC 3023

1 SOUTH SEA ISLANDER WAY, MAROOCHYDORE 4558 - Degraded performance
  • Investigating
    Investigating

    Network Operations is currently investigating a degraded performance at 1 SOUTH SEA ISLANDER WAY, MAROOCHYDORE 4558

77A Bulcock St, Caloundra QLD 4551 - SC Outage
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 77A Bulcock St, Caloundra QLD 4551

Mana Island, Nadroga-Navosa, Western, Fiji - Degraded Performance
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Network Operations is currently investigating a degraded performance at Mana Island, Nadroga-Navosa, Western, Fiji

185 Broadway, Ultimo NSW 2007 - SC Outage
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 185 Broadway, Ultimo NSW 2007

Malolo Lailai, Nadi, Fiji - Degraded Performance
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at Malolo Lailai, Nadi, Fiji

2 Mangrove Rd, Mackay QLD 4740 - Degraded Performance
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at 2 Mangrove Rd, Mackay QLD 4740

Queens Rd, Nadi, Fiji - SC Outage
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at Queens Rd, Nadi, Fiji 

2 Edwards Terrace, Baringa QLD 4551 - SC Outage
  • Monitoring
    Monitoring

    Network equipment has been replaced by technician and are currently monitoring the result.

  • Identified
    Identified

    A technician has arrived onsite.

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 2 Edwards Terrace, Baringa QLD 4551

77A Bulcock St Caloundra QLD 4551 - SC Outage
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 77A Bulcock St Caloundra QLD 4551

Nadroga-Navosa, Western, Fiji - Degraded Performance
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at Mana Island, Nadroga-Navosa, Western, Fiji

Volivoli Beach Resort, Suncoast, Rakiraki, Fiji - Degraded Performance
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at Volivoli Beach Resort, Suncoast, Rakiraki, Fiji

Subscriber Platform - Planned Maintenance
Scheduled for 16 November 2025 at 9:30 PM – 10:00 PM 30 minutes
  • Plannedsafojaskfaokf
    16 November 2025 at 9:30 PM
    Planned
    16 November 2025 at 9:30 PM

    This planned maintenance will have no impact on the Exosphere and Q2 platforms.

    The Network Operations Team will perform Planned maintenance at the address below:

    • 90 South St, Murdoch WA 6150

    • 230 Hampden Rd, Crawley WA 6009

    • 60 Dettman Dr, College Grove, WA 6230, Australia

    • 2 Bradford St, Mount Lawley WA 6050

    • Garden Island Perth Navy Base

    • 89 Stirling St, Perth WA 6000

     

    The maintenance will commence and end at the provided times below: 

    Start: Monday 17th November, 7:30 AM AEST
    End: Monday 17th November, 08:00 AM AEST

    During this time, no loss of connectivity is expected.

Phone System - Degraded Performance
Scheduled for 19 November 2025 at 11:00 AM – 7:00 PM about 8 hours
  • Plannedsafojaskfaokf
    19 November 2025 at 11:00 AM
    Planned
    19 November 2025 at 11:00 AM

    An Upstream Provider will perform Planned maintenance on the Phone System

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 19th November, 22:00 AM AEST
    End: Thursday, 20th November, 06:00 AM AEST

    This has no impact on the customer, only on our phone system.

Phone System - Degraded Performance
Scheduled for 26 November 2025 at 11:00 AM – 7:00 PM about 8 hours
  • Plannedsafojaskfaokf
    26 November 2025 at 11:00 AM
    Planned
    26 November 2025 at 11:00 AM

    An Upstream Provider will perform Planned maintenance on the Phone System

    The maintenance will commence and end at the provided times below:
    Start: Wednesday, 26th November, 22:00 AM AEDT
    End: Thursday, 27th November, 06:00 AM AEDT

    This has no impact on the customer, only on our phone system.

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