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Experiencing partially degraded performance

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420 Joondalup Dr, Joondalup WA 6027 - Degraded Performance
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 420 Joondalup Dr, Joondalup WA 6027

Swanston St, Melbourne, Victoria 3053, Australia - SC Outage
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Network Operations is currently investigating a Site-wide service Interruption at

    • 740 Swanston, 740 Swanston St, Melbourne, Victoria 3053, Australia

    • 746 Swanston, 746 Swanston St, Melbourne, Victoria 3053, Australia

    • 339 Swanston, 339Swanston St, Melbourne, Victoria 3053, Australia

    • 800 Swanston, 800 Swanston Street, Melbourne, Victoria 3053, Australia

Volivoli Beach Resort, Suncoast, Rakiraki, Fiji - Degraded Performance
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at Volivoli Beach Resort, Suncoast, Rakiraki, Fiji

Multiple Sites - Melbourne VIC - Partial Service Interruption
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    Network Operations is currently investigating a Partial Service Interruption at the following address: * 746 Swanston St, Carlton VIC 3053 * 740 Swanston St, Melbourne, Victoria 3053 * 339 Swanston St, Melbourne VIC 3000
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Update
    Update

    A technician has arrived onsite.

  • Update
    Update

    A technician is being dispatched to site.

  • Update
    Update
    Network Operations is currently investigating a Site-wide service Interruption at the following address: * 746 Swanston St, Carlton VIC 3053 * 740 Swanston St, Melbourne, Victoria 3053 * 339 Swanston St, Melbourne VIC 3000
  • Investigating
    Investigating
    We are currently investigating this incident.
11 Kirinari St, Bruce, Australian Capital Territory 2617 - Degraded performance
  • Monitoring
    Monitoring

    Network equipment has been replaced and are currently monitoring the result.

  • Update
    Update
    A technician has arrived onsite.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 11 Kirinari St, Bruce, Australian Capital Territory 2617.

328 Flinders St, Melbourne, VIC 3000 - Degraded performance
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded performance at 328 Flinders St, Melbourne, VIC 3000

Western Ave, Camperdown NSW 2050 - SC Outage
  • Monitoring
    Monitoring

    We have implemented a fix for the incident at Western Ave, Camperdown NSW 2050 and are currently monitoring the result to ensure that the issue has been effectively resolved.

    We will provide further updates as necessary.

  • Update
    Update

    A technician has arrived onsite.

  • Update
    Update

    A technician is being dispatched to site

  • Update
    Update

    A technician visit has been scheduled.

  • Investigating
    Investigating

    Network Operations is currently investigating a Site-wide service Interruption at Western Ave, Camperdown NSW 2050

Queens Rd, Pacific Harbour, Fiji - Partial Outage
  • Monitoring
    Monitoring

    We have implemented a temporary fix and are currently monitoring the result. Further works will be conducted to implement a permanent solution.

  • Identified
    Identified

    We’ve identified that the issue is caused by a power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at Queens Rd, Pacific Harbour, Fiji

Q2 and Fibre-to-the-Premises Platforms - Planned Maintenance
Scheduled for 7 September 2025 at 6:00 PM – 7:00 PM about 1 hour
  • Update
    7 September 2025 at 6:00 PM
    Planned
    7 September 2025 at 6:00 PM

    The Network Operations Team will perform Planned maintenance for all Q2 and Fibre-to-the-Premises Platforms.

    The maintenance will commence and end at the provided times below:
    Start: Monday 8th September, 04:00 AM AEST
    End: Monday 8th September, 05:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 1 Hour

  • Planned
    7 September 2025 at 6:00 PM
    Planned
    7 September 2025 at 6:00 PM
    Maintenance didn't start yet.
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