Superloop SC - Subscriber Platform - Planned Maintenance – Maintenance details

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QLD Managed Wi-Fi experiencing degraded performance

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Status Site

Subscriber Platform - Planned Maintenance

Completed
Scheduled for 16 November 2025 at 9:30 PM – 10:00 PM

Affects

Core Systems

Under maintenance from 9:30 PM to 10:00 PM

Q2 Platform

Under maintenance from 9:30 PM to 10:00 PM

Exosphere Platform

Under maintenance from 9:30 PM to 10:00 PM

Managed Wi-Fi

Under maintenance from 9:30 PM to 10:00 PM

Australia & New Zealand

Under maintenance from 9:30 PM to 10:00 PM

WA Managed Wi-Fi

Under maintenance from 9:30 PM to 10:00 PM

Updates
  • Completed
    16 November 2025 at 10:00 PM
    Completed
    16 November 2025 at 10:00 PM
    Maintenance has completed successfully
  • In progress
    16 November 2025 at 9:30 PM
    In progress
    16 November 2025 at 9:30 PM
    Maintenance is now in progress
  • Planned
    16 November 2025 at 9:30 PM
    Planned
    16 November 2025 at 9:30 PM

    This planned maintenance will have no impact on the Exosphere and Q2 platforms.

    The Network Operations Team will perform Planned maintenance at the address below:

    • 90 South St, Murdoch WA 6150

    • 230 Hampden Rd, Crawley WA 6009

    • 60 Dettman Dr, College Grove, WA 6230, Australia

    • 2 Bradford St, Mount Lawley WA 6050

    • Garden Island Perth Navy Base

    • 89 Stirling St, Perth WA 6000

     

    The maintenance will commence and end at the provided times below: 

    Start: Monday 17th November, 7:30 AM AEST
    End: Monday 17th November, 08:00 AM AEST

    During this time, no loss of connectivity is expected.