Notice history

Operational

Degraded performance

Operational

Monitoring
30 August 2025 at 11:55 AM
Monitoring
30 August 2025 at 11:55 AM
We implemented a fix and are currently monitoring the result.
Investigating
30 August 2025 at 9:41 AM
Investigating
30 August 2025 at 9:41 AM
Network Operations is currently investigating a Partial Service Interruption at Shop 11d nr Goodman Plaza, Military rd, East Lismore NSW 2480.

Investigating
30 August 2025 at 12:50 AM
Investigating
30 August 2025 at 12:50 AM
Network Operations is currently investigating a Degraded Performance at Volivoli Beach Resort, Suncoast, Rakiraki, Fiji

Identified
30 August 2025 at 9:26 AM
Identified
30 August 2025 at 9:26 AM
We are continuing to work on a fix for this incident.
Update
30 August 2025 at 4:44 AM
Update
30 August 2025 at 4:44 AM
A technician has arrived onsite.
Update
30 August 2025 at 3:50 AM
Update
30 August 2025 at 3:50 AM
A technician is being dispatched to site.
Update
30 August 2025 at 3:32 AM
Update
30 August 2025 at 3:32 AM
Network Operations is currently investigating a Site-wide service Interruption at the following address: * 746 Swanston St, Carlton VIC 3053 * 740 Swanston St, Melbourne, Victoria 3053 * 339 Swanston St, Melbourne VIC 3000
Investigating
29 August 2025 at 6:41 PM
Investigating
29 August 2025 at 6:41 PM
We are currently investigating this incident.

Investigating
29 August 2025 at 7:37 AM
Investigating
29 August 2025 at 7:37 AM
Network Operations is currently investigating a Partial Service Interruption at 11 Kirinari St, Bruce, Australian Capital Territory 2617.

Completed
29 August 2025 at 3:00 AM
Completed
29 August 2025 at 3:00 AM
Maintenance has completed successfully
Update
29 August 2025 at 2:44 AM
In progress
29 August 2025 at 2:44 AM
Maintenance has been completed. We are monitoring the result.
In progress
29 August 2025 at 1:50 AM
In progress
29 August 2025 at 1:50 AM
Maintenance is now in progress
Planned
29 August 2025 at 1:50 AM
Planned
29 August 2025 at 1:50 AM
The Network Operations Team will perform Emergency maintenance for the Q2 platform.
The maintenance will commence and end at the provided times below:
Start: Friday 29th August, 11:50 AM AEST
End: Friday 29th August, 01:00 PM AEST
During this time some services may be temporarily unavailable.

Resolved
4 August 2025 at 3:30 AM
Resolved
4 August 2025 at 3:30 AM
This incident has been resolved.
Investigating
31 July 2025 at 11:31 PM
Investigating
31 July 2025 at 11:31 PM
Network Operations is currently investigating a Partial Service Interruption at 60 Woodlands Blvd, Meridan Plains QLD 4551

Resolved
1 August 2025 at 11:36 AM
Resolved
1 August 2025 at 11:36 AM
This incident has been resolved.
Monitoring
1 August 2025 at 3:14 AM
Monitoring
1 August 2025 at 3:14 AM
We implemented a fix and are currently monitoring the result.
Investigating
31 July 2025 at 5:04 PM
Investigating
31 July 2025 at 5:04 PM
Our Network Operations team is investigating a systems issue affecting our Exosphere/StarRez platforms. Affected customers will experience an inability to log in/an invalid username and password error. 90 Carillon Ave, Newtown, NSW 2042 UNSW Village (B10), High St, UNSW Sydney, Kensington NSW 2052, Australia

Resolved
31 July 2025 at 10:26 PM
Resolved
31 July 2025 at 10:26 PM
This incident has been resolved.
Monitoring
31 July 2025 at 8:06 AM
Monitoring
31 July 2025 at 8:06 AM
We implemented a fix and are currently monitoring the result.
Investigating
31 July 2025 at 7:30 AM
Investigating
31 July 2025 at 7:30 AM
Network Operations is currently investigating a site-wide service Interruption at 181 Waymouth St, Adelaide, South Australia 5000

Resolved
1 August 2025 at 1:06 PM
Resolved
1 August 2025 at 1:06 PM
This incident has been resolved.
Monitoring
30 July 2025 at 8:18 PM
Monitoring
30 July 2025 at 8:18 PM
We implemented a fix and are currently monitoring the result.
Investigating
30 July 2025 at 2:59 PM
Investigating
30 July 2025 at 2:59 PM
Network Operations is currently investigating a Site-wide service Interruption at Kiunga, Western, Papua New Guinea

Resolved
30 July 2025 at 10:25 PM
Resolved
30 July 2025 at 10:25 PM
This incident has been resolved.
Monitoring
30 July 2025 at 2:00 PM
Monitoring
30 July 2025 at 2:00 PM
We implemented a fix and are currently monitoring the result.
Investigating
30 July 2025 at 11:18 AM
Investigating
30 July 2025 at 11:18 AM
Network Operations is currently investigating a Site-wide service Interruption at 74 Chandler St Belconnen, ACT 2617.

Resolved
1 July 2025 at 4:00 AM
Resolved
1 July 2025 at 4:00 AM
This incident has been resolved.
Investigating
30 June 2025 at 9:51 PM
Investigating
30 June 2025 at 9:51 PM
Network Operations is currently investigating a Partial Service Interruption at 1 Main St, Palmwoods QLD 4555

Resolved
1 July 2025 at 1:22 AM
Resolved
1 July 2025 at 1:22 AM
This incident has been resolved.
Investigating
30 June 2025 at 7:57 AM
Investigating
30 June 2025 at 7:57 AM
Network Operations is currently investigating a Partial Service Interruption at Mounts Bay Road Crawley, WA 6009

Resolved
30 June 2025 at 6:48 AM
Resolved
30 June 2025 at 6:48 AM
This incident has been resolved.
Investigating
30 June 2025 at 4:55 AM
Investigating
30 June 2025 at 4:55 AM
Network Operations is currently investigating a Site-wide service Interruption at 2 Bradford St, Mount Lawley WA 6050

Resolved
29 June 2025 at 8:00 PM
Resolved
29 June 2025 at 8:00 PM
This incident has been resolved.
Investigating
29 June 2025 at 7:25 PM
Investigating
29 June 2025 at 7:25 PM
Network Operations is currently investigating a Degraded Performance at Queens Rd Pacific Harbour, Fiji - Partial Outage

Resolved
1 July 2025 at 8:57 AM
Resolved
1 July 2025 at 8:57 AM
This incident has been resolved.
Monitoring
30 June 2025 at 5:12 AM
Monitoring
30 June 2025 at 5:12 AM
We implemented a fix and are currently monitoring the result.
Investigating
29 June 2025 at 6:53 PM
Investigating
29 June 2025 at 6:53 PM
Network Operations is currently investigating a Partial Service Interruption at 32/34 Kangerong Rd, Box Hill VIC 3128

Jun 2025 to Aug 2025

Experiencing partially degraded performance