Superloop SC - Notice history

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Notice history

Dec 2023

1998 Old Gympie Rd, Glass House Mountains QLD 4518 - Outage Investigating
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 1998 Old Gympie Rd, Glass House Mountains QLD 4518

42 Burgess St, Kings Beach Queensland - Degraded Performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 42 Burgess St, Kings Beach Queensland

96 Edmund Rice Drive Southport, QLD 4215 - Degraded Performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified
    Identified

    A technician is being dispatched to the site.

  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215

386 & 390 Burwood Hwy Burwood Melbourne - Degraded Performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Update

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at:

    • 386, Burwood Hwy Burwood Melbourne, VIC 3125
    • 390, Burwood Hwy Burwood Melbourne, VIC 3125
EH NSW - Outage Investigating
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Update

    We are currently investigating this incident.

  • Investigating
    Investigating

    Network Operations is currently investigating a Site-wide service Interruption at EH NSW Ambulance. Multiple sites at NSW are impacted by this.

Nov 2023

39 Lonsdale Street Melbourne, VIC 3000 - Network Operations Planned Maintenance
  • Completed
    29 November 2023 at 11:45 PM
    Completed
    29 November 2023 at 11:45 PM

    Maintenance has completed successfully.

  • Update
    29 November 2023 at 11:38 PM
    In progress
    29 November 2023 at 11:38 PM

    Maintenance has been succesful. We are monitoring services as they restore.

  • In progress
    29 November 2023 at 11:00 PM
    In progress
    29 November 2023 at 11:00 PM

    Maintenance is now in progress

  • Planned
    29 November 2023 at 11:00 PM
    Planned
    29 November 2023 at 11:00 PM

    The Network Operations Team will perform Planned maintenance at the address below:

    39 Lonsdale Street Melbourne, VIC 3000.

    The maintenance will commence and end at the provided times below:
    Start: Thursday 30th November, 10:00 AM AEST
    End: Thursday 30th November, 11:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 20 Minutes

North St, Golden Beach QLD 4551 - Outage Investigating
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Network Operations is currently investigating a Site-wide service Interruption at North St, Golden Beach QLD 4551.

BNSC Outage Investigating - 262 Caloola Road, Boggabri, NSW 2382
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Network Operations is currently investigating a Site-wide service Interruption at 262 Caloola Road, Boggabri, NSW 2382

5 Coral St, Maleny QLD - Upstream Provider Planned Maintenance
  • Completed
    29 November 2023 at 6:00 PM
    Completed
    29 November 2023 at 6:00 PM

    Maintenance has completed successfully

  • In progress
    29 November 2023 at 3:00 PM
    In progress
    29 November 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    29 November 2023 at 3:00 PM
    Planned
    29 November 2023 at 3:00 PM

    An Upstream Provider will perform Planned maintenance at the address below:

    5 Coral St, Maleny QLD

    The maintenance will commence and end at the provided times below:

    Start: Thursday 30th November 2023 01:00 Hrs AEST
    End: Thursday 30th November 2023 04:00 Hrs AEST

    During this time users may experience a brief loss of connectivity up to 1 hour.

255, Cardigan St Carlton Carlton Melbourne, VIC 3053 - Upstream Provider Emergency Maintenance
  • Completed
    29 November 2023 at 8:00 PM
    Completed
    29 November 2023 at 8:00 PM

    Maintenance has completed successfully

  • In progress
    29 November 2023 at 2:00 PM
    In progress
    29 November 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    29 November 2023 at 2:00 PM
    Planned
    29 November 2023 at 2:00 PM

    An Upstream Provider will perform Emergency maintenance at the address below:

    255, Cardigan St Carlton Carlton Melbourne, VIC 3053

    The maintenance will commence and end at the provided times below:

    Start: Thursday 30th September, 01:00 AM AEDT
    End: Thursday 30th September, 07:00 AM AEDT

    During this time users may experience a brief loss of connectivity up to duration: 60 Minutes

Oct 2023

2/19 Cooinda St, Bruce ACT 2617, Australia - Partial Outage
  • Resolved
    Resolved

    This incident has been resolved and services are fully operational.

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 2/19 Cooinda St, Bruce ACT 2617, Australia

Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 - Partial Outage
  • Resolved
    Resolved

    This incident has been resolved and services are fully operational.

  • Monitoring
    Monitoring

    We have implemented a fix for the incident at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480 and are currently monitoring the result to ensure that the issue has been effectively resolved.
    We will provide further updates as necessary.

  • Investigating
    Update

    We are currently investigating this incident.

  • Investigating
    Investigating

    Network Operations is currently investigating a Major Outage at Shop 11D Goodman Plaza Military Road East Lismore, NSW 2480.

154 Anzac Highway Glandore Adelaide, SA 5037 - Network Operations Planned Maintenance
  • Completed
    30 October 2023 at 10:57 PM
    Completed
    30 October 2023 at 10:57 PM

    Maintenance has completed successfully.

  • In progress
    30 October 2023 at 9:15 PM
    In progress
    30 October 2023 at 9:15 PM

    Maintenance is now in progress

  • Planned
    30 October 2023 at 9:15 PM
    Planned
    30 October 2023 at 9:15 PM

    The Network Operations Team will perform Planned maintenance at the address below:

    154 Anzac Highway Glandore Adelaide, SA 5037

    The maintenance will commence and end at the provided times below:
    Start: Tuesday 31st October, 08:15am AEST
    End: Tuesday 31st October, 10:15am AEST

    During this time users may experience a brief loss of connectivity up to duration: 15 Minutes

127 Leicester St Carlton, VIC 3053 - Network Operations - Planned Maintenance
  • Completed
    30 October 2023 at 10:00 PM
    Completed
    30 October 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    30 October 2023 at 9:00 PM
    In progress
    30 October 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    30 October 2023 at 9:00 PM
    Planned
    30 October 2023 at 9:00 PM

    The Network Operations Team will perform Planned maintenance at the address below:
    127 Leicester St Carlton VIC 3053.

    The maintenance will commence and end at the provided times below:
    Start: Tuesday 31st of October 2023, 8am AEST
    End: Tuesday 31st of October 2023, 9am AEST

    During this time users may experience a brief loss of connectivity up to duration: 1 Hour

Emergency portal maintenance
  • Completed
    30 October 2023 at 6:01 AM
    Completed
    30 October 2023 at 6:01 AM

    Maintenance has completed successfully.

  • Update
    30 October 2023 at 5:06 AM
    In progress
    30 October 2023 at 5:06 AM

    The maintenance was successful and our team are now working to finish restoring services

  • In progress
    30 October 2023 at 3:04 AM
    In progress
    30 October 2023 at 3:04 AM

    Maintenance is in progress Monday 30th October, 12:30 PM AEST

  • Planned
    30 October 2023 at 1:42 AM
    Planned
    30 October 2023 at 1:42 AM

    The Network Operations Team will perform Emergency maintenance on the Portal System:

    HSIA - Stratosphere

    The maintenance will commence and end at the provided times below:

    Start: Monday 30th October, 12:30 PM AEST
    End: Monday 30th October, 4:00 PM AEST

    During this time users will bypass the portal login page until maintenance has been completed.

Oct 2023 to Dec 2023

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