System Under Maintenance

Core Systems

Smart Communities Wi-fi

Data Centres

FTTx Enabled Buildings

Dark Fibre and Metro Ethernet Services

Notice history

Oct 2023

New South Wales - Planned Network Maintenance
Scheduled for 17 October 2023 at 3:00 PM – 6:00 PM about 3 hours
  • Planned
    17 October 2023 at 3:00 PM

    The Network Operations Team will conduct a Planned Network Maintenance affecting customers at New South Wales. The maintenance will commence on Wednesday 18th of October 2023, from 2:00 am ADST until Wednesday 18th of October 2023, 5:00 am ADST.

    During this time users may experience brief loss of connectivity of up to 15 minutes.

89 Stirling St Perth, WA 6000 - Planned Maintenance
Scheduled for 5 October 2023 at 12:00 AM – 1:00 AM about 1 hour
  • Planned
    5 October 2023 at 12:00 AM

    The Network Operations Team will be performing planned maintenance at 89 Stirling St Perth, WA 6000. The maintenance will commence on Thursday 04th of October, 8:00 AM AWST until 09:00 AM AWST

    During this time users may experience brief loss of connectivity up to 1 hour.

Scheduled Maintenance for services in Queensland
Scheduled for 4 October 2023 at 2:00 PM – 6:00 PM about 4 hours
  • In progress
    4 October 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    4 October 2023 at 2:00 PM

    An upstream Service Provider will be performing Scheduled Maintenance for services in Queensland.
    The maintenance will commence on Thursday 5th October, 12:00 AM AEST until Thursday 5th October, 4:00 AM AEST and will affect the following services:

    • 3 Canberra TCE, Kings Beach QLD
    • 60 North St, Golden Beach QLD
    • 1998 Old Gympie Rd, Glass House Mountains QLD
    • LOT800 Edwards TCE, Baringa QLD
    • 42 Burgess St, Kings Beach QLD

    During this time users may experience loss of connectivity up to 30 minutes

639 Gardeners Road Mascot New South Wales 2020 - Scheduled Maintenance | Hazzard
Scheduled for 4 October 2023 at 1:00 PM – 7:00 PM about 6 hours
  • In progress
    4 October 2023 at 1:00 PM

    Maintenance is now in progress

  • Planned
    4 October 2023 at 1:00 PM

    Upstream Service Provider will be performing Scheduled Maintenance at 639 Gardeners Road Mascot New South Wales 2020. The maintenance will commence on Thursday 5th October, 12:00 AM AEDT until Thursday 5th October, 6:00 AM AEDT

    During this time, users will not experience downtime during the maintenance window.

4 Eden Park Drive Macquarie Park New South Wales 2113 - Scheduled Maintenance | Hazard
Scheduled for 4 October 2023 at 1:00 PM – 7:00 PM about 6 hours
  • In progress
    4 October 2023 at 1:00 PM

    Maintenance is now in progress

  • Planned
    4 October 2023 at 1:00 PM

    Upstream Service Provider will be performing Scheduled Maintenance at 4 Eden Park Drive Macquarie Park New South Wales 2113. The maintenance will commence on Thursday 5th October, 12:00 AM AEDT until Thursday 5th October, 6:00 AM AEDT

    During this time, users will not experience downtime during the maintenance window.

Partial System Outage - User Portal and Device Authentication
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    Network Operations is currently investigating a System Issue affecting user portal login and new device authentication. A further update will be provided once identification of the issue is confirmed.

192-204 A'Beckett St Melbourne, VIC 3000 - Planned Maintenance
  • Completed
    3 October 2023 at 10:00 PM

    Maintenance has completed successfully

  • In progress
    3 October 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    3 October 2023 at 9:00 PM

    The Network Operations Team will be performing maintenance at 192-204 A'Beckett St Melbourne, VIC 3000. The maintenance will commence at 08:00 am AEDT and take approximately 1 hour.

    During this time users may experience loss of connectivity.

230 Hampden Rd Crawley Perth, WA 6009 - Planned Maintenance
  • Completed
    3 October 2023 at 9:30 PM

    Maintenance has completed successfully

  • In progress
    3 October 2023 at 9:00 PM

    Maintenance is now in progress

  • Planned
    3 October 2023 at 9:00 PM

    The Network Operations Team will be performing planned maintenance at 230 Hampden Rd
    Crawley Perth, WA 6009. The maintenance will commence on Wednesday 4th of October 08:00 AEST until Wednesday 4th of October 08:30 AEST

    During this time users may experience loss of connectivity for up to 30 minutes.

142 Herring Road, Macquarie Park, NSW 2113 - Planned Maintenance
  • Completed
    2 October 2023 at 7:00 PM

    Maintenance has completed successfully

  • In progress
    2 October 2023 at 12:00 PM

    Maintenance is now in progress

  • Planned
    2 October 2023 at 12:00 PM

    Upstream Service Provider will be performing Planned maintenance at 142 Herring Road, Macquarie Park, NSW 2113. The maintenance will commence on Monday 2nd October, 11:00 PM AEDT until Tuesday 3rd October, 6:00 AM AEDT.

    During this time users may experience loss of connectivity up to 7 hours.

Sep 2023

89 Stirling St Perth, WA 6000 Major Outage
  • Resolved

    This incident has been resolved and services are fully operational.

  • Investigating

    Network Operations is currently investigating a Major Outage at 89 Stirling St Perth, WA 6000.

127 Leicester St Carlton VIC 3053 - Emergency Maintenance
  • Completed
    29 September 2023 at 1:45 AM

    Maintenance has completed successfully

  • In progress
    29 September 2023 at 1:30 AM

    Maintenance is now in progress

  • Planned
    29 September 2023 at 1:30 AM

    The Network Operations Team will be performing Emergency maintenance at 127 Leicester St Carlton VIC 3053. The maintenance will commence on Friday 29th September, 11:30 AM AEDT until Friday 29th September, 11:45 AM AEDT

    During this time users may experience a brief loss of connectivity up to duration: 15min

127, Leicester St Carlton, VIC 3053 - Degraded Performance
  • Resolved

    This incident has been resolved and services are fully operational.

  • Investigating

    Network Operations is currently investigating a Major Outage at 127, Leicester St
    Carlton, VIC 3053.

Partial System Outage
  • Resolved