System Under Maintenance

Core Systems

Smart Communities Wi-fi

Data Centres

FTTx Enabled Buildings

Dark Fibre and Metro Ethernet Services

Notice history

Jul 2023

585 Robertson Dr, College Grove Bunbury, WA 6230 - Network Outage
  • Resolved

    This incident has been resolved and services are fully operational.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Identified

    Our team is currently investigating the issue and working towards a resolution. A technician has been dispatched to the site

  • Identified

    A technician is being dispatched to site.

  • Investigating

    We are investigating an ongoing incident at 585 Robertson Dr, College Grove Bunbury, WA 6230 impacting services.
    Our team is currently investigating the issue and working towards a resolution.

109 Sir Fred Schonell Dr St Lucia, QLD 4067 - Scheduled Network Maintenance
  • Update
    31 July 2023 at 4:01 AM

    Maintenance has completed successfully.

  • Completed
    31 July 2023 at 2:33 AM

    Maintenance has completed successfully.

  • In progress
    28 July 2023 at 7:14 AM

    Maintenance is now in progress

  • Planned
    28 July 2023 at 7:14 AM

    Please be advised that an upstream service provider will conduct planned network maintenance on Friday 28th July 2023 between 00:00-06:00 am AEST.

Scheduled System Maintenance
  • Completed
    27 July 2023 at 7:00 PM

    Maintenance has completed successfully

  • In progress
    27 July 2023 at 5:00 PM

    Maintenance is now in progress

  • Planned
    27 July 2023 at 5:00 PM

    Scheduled system maintenance will take place between 03:00AM - 05:00AM AEST. Login portals and account management may be limited during certain periods of the maintenance.

Sunshine Coast - Scheduled Network Maintenance
  • Completed
    27 July 2023 at 8:00 PM

    Maintenance has completed successfully

  • In progress
    27 July 2023 at 2:00 PM

    Maintenance is now in progress

  • Planned
    27 July 2023 at 2:00 PM

    An upstream provider is performing Scheduled network maintenance on Friday, 28th July, between 00:00AM and 06:00AM AEST. The maintenance is expected to last up to 60 minutes and affects the following addresses.

    • 42 Burgess St, Kings Beach 4551
    • 10 Canberra Terrace, Kings Beach 4551
    • 60 North St, Golden Beach 4551
    • 1998 Old Gympie Rd, Glass House Mountains 4518
    • 2 Edwards Terrace, Baringa 4551
319-325 Sussex St Sydney, NSW 2000 - Partial Outage
  • Resolved

    This incident has been resolved.

502 Swanston St Carlton VIC 3053 - Planned Maintenance
  • Completed
    26 July 2023 at 11:15 PM

    Maintenance has completed successfully

  • In progress
    26 July 2023 at 11:00 PM

    Maintenance is now in progress

  • Planned
    26 July 2023 at 11:00 PM

    The Network Operations Team will be performing maintenance at 502 Swanston St Carlton VIC 3053. The maintenance will commence at 09:00 AM AEST and take approximately 15 minutes.

    During this time users may experience multiple drops of connectivity.

188 Vulture St South Brisbane, QLD 4101 - Partial Outage
  • Resolved

    This incident has been resolved.

  • Investigating

    We are investigating an ongoing incident at 188 Vulture St South Brisbane, QLD 4101 partially impacting services.
    Our team is currently investigating the issue and working towards a resolution.

42 Porter Street Prahran, VIC 3181 - Network Outage
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are investigating an ongoing incident at 42 Porter Street Prahran, VIC 3181 impacting services.
    Our team is currently investigating the issue and working towards a resolution.

  • Investigating

    We are investigating an ongoing incident at 42 Porter Street, Prahran, VIC, 3181 impacting services.
    Our team is currently investigating the issue and working towards a resolution.

7-9 Moore Street, Canberra ACT 2601 - Degraded Performance
  • Resolved

    This incident has been resolved.

  • Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating

    We are currently investigating this incident.

271 Royal Parade Parkville, VIC 3052 - Network Disruption
  • Resolved

    This incident has been resolved.

  • Monitoring

    Network Operations have identified an issue at site and implemented a fix

  • Investigating

    We are currently investigating this incident.

Jun 2023

1453-1457, North Rd Clayton Melbourne, VIC 3168 - Network Outage
  • Resolved

    This incident has been resolved.

  • Identified

    A technician is being dispatched to site.

  • Investigating

    We are investigating an ongoing incident at 1453-1457, North Rd Clayton Melbourne impacting services.
    Our team is currently investigating the issue and working towards a resolution.

1 O'Connell Street, North Melbourne Melbourne, VIC 3051 - Network Outage
  • Resolved

    This incident has been resolved.

  • Identified

    A technician is being dispatched to site.

  • Investigating

    We are investigating an ongoing incident at 1 O'Connell Street, NSW 2031 impacting services.
    Our team is currently investigating the issue and working towards a resolution.

Gate 2 High Street Randwick, NSW 2031 - Partial Outage
  • Resolved

    This incident has been resolved.

  • Identified

    A technician has arrived onsite and has begun repairs.

  • Identified

    A technician is being dispatched to site.

  • Investigating

    We are investigating an ongoing incident at Gate 2 High Street, Randwick, NSW 2031 partially impacting services.
    Our team is currently investigating the issue and working towards a resolution.

South Street, Murdoch WA 6150 Scheduled Maintenance
  • Completed
    26 June 2023 at 12:30 AM

    Maintenance has completed successfully

  • In progress
    26 June 2023 at 12:00 AM

    Maintenance is now in progress

  • Planned
    26 June 2023 at 12:00 AM

    The Network Operations Team will be performing maintenance at South St, Murdoch WA 6150 network on Monday 26th of June. The maintenance will commence at 10:00 AM AWST and take approximately 30 minutes.

    During this time users may experience multiple drops of connectivity lasting up to 10 minutes at a time.

Gold Coast - Scheduled Network Maintenance
  • Completed
    22 June 2023 at 5:00 PM

    Maintenance has completed successfully

  • In progress
    22 June 2023 at 3:00 PM

    Maintenance is now in progress

  • Planned
    22 June 2023 at 3:00 PM

    Our Network Operations team is performing scheduled network maintenance on Thursday 23nd of June 2023, between 01:00AM and 03:00AM AEST.

    The maintenance is expected to last 15 minutes and affects the following addresses:

    • 19 Lake Street, Varsity Lakes, QLD 4227
    • 3 Moores Cres, Varsity Lakes, Brisbane, QLD 4227
Gate 2 High Street Randwick, NSW 2031 - Partial Outage
  • Resolved

    This incident has been resolved. Our technician has replaced the faulty hardware and restored full connectivity.

  • Identified

    The technician has left site. The team is still investigating the issue and working towards a resolution.

  • Identified

    A technician is being dispatched to site.

  • Investigating

    We are investigating an ongoing incident at Gate 2 High Street, Randwick, NSW 2031 partially impacting services.
    Our team is currently investigating the issue and working towards a resolution.

30 Hunter St, Parramatta NSW 2150 - Resolved
  • Resolved

    Installation is completed and network connectivity has been restored.

  • Identified

    A technician is installing replacement equipment.

  • Identified

    Equipment damaged by the power issues is being urgently shipped to site.

  • Identified

    The technician has arrived onsite and investigations are ongoing.

  • Identified

    A technician has been dispatched to site and will arrive by 15:30 AEST.

  • Identified

    Power maintenance works have completed.
    Power has been tripped to the networking equipment, we are working with staff on site to restore electricity to device.

  • Identified

    Maintenance to power in the area has begun and is estimated to continue for 1-2 hours. We will continue to monitor the network and provide updates as we return connectivity.

  • Investigating

    We are currently investigating an incident at 30 Hunter St, Parramatta NSW 2150. Our team is currently investigating the issue and working towards a resolution.

May 2023

No notices reported this month

May 2023 to Jul 2023