Notice history

Operational

Degraded performance

Operational

Resolved
1 December 2025 at 7:10 AM
Resolved
1 December 2025 at 7:10 AM
This incident has been resolved.
Investigating
30 November 2025 at 8:29 PM
Investigating
30 November 2025 at 8:29 PM
Network Operations is currently investigating a Degraded Performance at Nadroga-Navosa, Western, Fiji

Resolved
1 December 2025 at 12:46 AM
Resolved
1 December 2025 at 12:46 AM
This incident has been resolved. Please contact the support team if you have any ongoing issues.
Monitoring
30 November 2025 at 8:10 PM
Monitoring
30 November 2025 at 8:10 PM
We implemented a fix and are currently monitoring the result.
Identified
30 November 2025 at 6:35 PM
Identified
30 November 2025 at 6:35 PM
We are continuing to work on a fix for this incident.
Investigating
30 November 2025 at 5:24 PM
Investigating
30 November 2025 at 5:24 PM
Our systems are experiencing a critical issue affecting the Q2 Platform. Our Network Operations are currently investigating and working towards a resolution.

Resolved
29 November 2025 at 8:50 PM
Resolved
29 November 2025 at 8:50 PM
This incident has been resolved.
Investigating
29 November 2025 at 5:34 AM
Investigating
29 November 2025 at 5:34 AM
Network Operations is currently investigating a Partial Service Interruption at Goroka Eastern Highlands Province, Papua New Guinea.

Resolved
28 November 2025 at 10:28 AM
Resolved
28 November 2025 at 10:28 AM
This incident has been resolved.
Investigating
28 November 2025 at 6:17 AM
Investigating
28 November 2025 at 6:17 AM
Network Operations is currently investigating a Degraded Performance Service Interruption at Jacksons Parade Airways Hotel Ltd, Port Moresby 121.

Completed
27 November 2025 at 9:00 PM
Completed
27 November 2025 at 9:00 PM
Maintenance has completed successfully
In progress
27 November 2025 at 8:00 PM
In progress
27 November 2025 at 8:00 PM
Maintenance is now in progress
Planned
27 November 2025 at 8:00 PM
Planned
27 November 2025 at 8:00 PM
The Network Operations Team will be completing hazardous maintenance works.
The maintenance will commence and end at the provided times below:
Start: Wednesday 28th November, 4:00 AM AEST
End: Wednesday 28th November, 5:00 AM AEST
End-user impact is not expected during this time.

Resolved
2 November 2025 at 9:50 AM
Resolved
2 November 2025 at 9:50 AM
This incident has been resolved.
Identified
1 November 2025 at 6:57 AM
Identified
1 November 2025 at 6:57 AM
We are continuing to work on a fix for this incident.
Investigating
31 October 2025 at 10:00 PM
Investigating
31 October 2025 at 10:00 PM
Network Operations is currently investigating a Partial Service Interruption at 19 Lake St, Varsity Lakes QLD 4227

Resolved
2 November 2025 at 3:30 AM
Resolved
2 November 2025 at 3:30 AM
This incident has been resolved.
Investigating
31 October 2025 at 7:59 PM
Investigating
31 October 2025 at 7:59 PM
Network Operations is currently investigating a Site-wide service Interruption at 30 Nanyima St, Buddina QLD 4575, Australia

Resolved
24 November 2025 at 6:44 PM
Resolved
24 November 2025 at 6:44 PM
This incident has been resolved.
Monitoring
23 November 2025 at 8:51 PM
Monitoring
23 November 2025 at 8:51 PM
We implemented a fix and are currently monitoring the result.
Identified
21 November 2025 at 8:54 PM
Identified
21 November 2025 at 8:54 PM
We are continuing to work on a fix for this incident.
Update
20 November 2025 at 4:26 AM
Update
20 November 2025 at 4:26 AM
We are currently investigating this incident.
Investigating
31 October 2025 at 10:57 AM
Investigating
31 October 2025 at 10:57 AM
Network Operations is currently investigating a Partial Service Interruption at 77A Bulcock St, Caloundra QLD 4551

Resolved
31 October 2025 at 9:51 AM
Resolved
31 October 2025 at 9:51 AM
This incident has been resolved.
Investigating
31 October 2025 at 8:13 AM
Investigating
31 October 2025 at 8:13 AM
Network Operations is currently investigating a Partial Service Interruption at 2 Edwards Terrace, Baringa QLD 4551.

Resolved
31 October 2025 at 12:33 AM
Resolved
31 October 2025 at 12:33 AM
This incident has been resolved.
Monitoring
31 October 2025 at 12:21 AM
Monitoring
31 October 2025 at 12:21 AM
We implemented a fix and are currently monitoring the result.
Investigating
31 October 2025 at 12:10 AM
Investigating
31 October 2025 at 12:10 AM
Network Operations is currently investigating a Partial Service Interruption at Sigatoka, Queens Rd, Coral Coast, Fiji

Completed
3 October 2025 at 6:00 AM
Completed
3 October 2025 at 6:00 AM
Maintenance has completed successfully
In progress
30 September 2025 at 11:00 PM
In progress
30 September 2025 at 11:00 PM
Maintenance is now in progress
Planned
30 September 2025 at 11:00 PM
Planned
30 September 2025 at 11:00 PM
The Network Operations team has scheduled updates to services on the FTTP network.
The maintenance will commence and end at the provided times below:
Start: Wednesday 1st October, 09:00 AM AEST
End: Friday 3rd October, 4:00PM AEST

Completed
30 September 2025 at 5:30 PM
Completed
30 September 2025 at 5:30 PM
Maintenance has completed successfully
In progress
30 September 2025 at 5:00 PM
In progress
30 September 2025 at 5:00 PM
Maintenance is now in progress
Planned
30 September 2025 at 5:00 PM
Planned
30 September 2025 at 5:00 PM
The Network Operations Team will perform Planned maintenance at the address below:
105 Gray Street Adelaide, SA 5000
The maintenance will commence and end at the provided times below:
Start: Wednesday 1st October, 3:00 AM AEST
End: Wednesday 1st October, 3:30 AM AEST
During this time users may experience a brief loss of connectivity up to duration: 15 Minutes

Completed
30 September 2025 at 6:00 PM
Completed
30 September 2025 at 6:00 PM
Maintenance has completed successfully
In progress
30 September 2025 at 5:00 PM
In progress
30 September 2025 at 5:00 PM
Maintenance is now in progress
Planned
30 September 2025 at 5:00 PM
Planned
30 September 2025 at 5:00 PM
The Network Operations Team will perform Planned maintenance at the address below:
48 James St, Fortitude Valley QLD 4006
The maintenance will commence and end at the provided times below:
Start: Wednesday 1st October, 03:00 AM AEST
End: Wednesday 1st October, 04:00 AM AEST
During this time users may experience a brief loss of connectivity up to duration: 15 Minutes

Resolved
30 September 2025 at 11:42 PM
Resolved
30 September 2025 at 11:42 PM
This incident has been resolved.
Investigating
30 September 2025 at 1:17 PM
Investigating
30 September 2025 at 1:17 PM
Network Operations is currently investigating a Partial Service Interruption at 1 Melrose Parade, Maroochydore 4558

Resolved
30 September 2025 at 3:35 PM
Resolved
30 September 2025 at 3:35 PM
This incident has been resolved.
Investigating
30 September 2025 at 11:54 AM
Investigating
30 September 2025 at 11:54 AM
Network Operations is currently investigating a Site-wide service Interruption at Beach Rd, Apia, Samoa.

Sep 2025 to Nov 2025

Experiencing partially degraded performance