Superloop SC - Payment systems - Degraded performance – Incident details

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Experiencing minor outage

Smart Communities
Status Site

Payment systems - Degraded performance

Resolved
Operational
Started 10 days agoLasted about 6 hours

Affected

Core Systems

Degraded performance from 12:01 AM to 12:04 AM, Operational from 12:04 AM to 6:04 AM

Exosphere Platform

Degraded performance from 12:01 AM to 12:04 AM, Operational from 12:04 AM to 6:04 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating a potential service disruption to some payment services from an upstream provider.

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