Superloop SC - Multiple Sites - Major Outage – Incident details

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Experiencing partially degraded performance

Smart Communities
Status Site

Multiple Sites - Major Outage

Resolved
Operational
Started 6 months agoLasted about 7 hours

Affected

Core Systems

Major outage from 5:24 PM to 8:10 PM, Operational from 8:10 PM to 12:46 AM

Q2 Platform

Major outage from 5:24 PM to 8:10 PM, Operational from 8:10 PM to 12:46 AM

Updates
  • Resolved
    Resolved

    This incident has been resolved. Please contact the support team if you have any ongoing issues.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Our systems are experiencing a critical issue affecting the Q2 Platform. Our Network Operations are currently investigating and working towards a resolution.

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