Platform Outage - Major Incident - Incident details - Status Site

Monitoring

Major outage

Started about 6 hours ago14 September 20266:00 AMUTC

Affected

Core Systems

Q2 Platform

Managed Wi-Fi

Australia & New Zealand

NSW Managed Wi-Fi

VIC Managed Wi-Fi

Updates

Monitoring
14 September 2026 at 10:27 AMUTC
Monitoring
14 September 2026 at 10:27 AMUTC
We implemented a fix and are currently monitoring the result.
Identified
14 September 2026 at 6:04 AMUTC
Identified
14 September 2026 at 6:04 AMUTC
We are continuing to work on a fix for this incident.
Investigating
14 September 2026 at 6:00 AMUTC
Investigating
14 September 2026 at 6:00 AMUTC
Network Operations Team is investigating a Major Incident affecting the Q2 Platform at the below addresses
- 62 Blamey St, Kelvin Grove Queensland 4059
- 65 Mary Street, Brisbane QLD 4000
- 74 Carlton Cres, Summer Hill NSW 2130
- 7 Batman St, West Melbourne VIC 3003
- 8 John St, Mascot NSW 2020
- 167 Little Lonsdale St Melbourne VIC 3000
- 229 Franklin Street, Melbourne VIC 3000
- 73 Albert Ave, Chatswood NSW 2067
- 6 Central Park Ave, Chippendale NSW 2008
- 1 Regent St, Chippendale NSW 2008
- 9 Kensington St, Chippendale NSW 2008
- 8 Claremont Street, South Yarra, VIC 3141
- 66 Regent St, Redfern NSW 2016
- 111 Botany Rd, Waterloo, NSW 2017
- 360 William Street, Melbourne VIC 3000

VIC Managed Wi-Fi experiencing degraded performance