Partial System Outage - User Portal - Incident details - Status Site - Superloop Smart Communities

Partial System Outage - User Portal

Resolved

Operational

Started about 3 years ago30 August 2023Lasted 38 hours 23 minutes30 August 20231:25 PM1 September 20233:48 AMUTC

Affected

Core Systems

Q2 Platform

Managed Wi-Fi

Australia & New Zealand

NSW Managed Wi-Fi

ACT Managed Wi-Fi

Updates

Update
1 September 2023 at 3:54 AMUTC
Update
1 September 2023 at 3:54 AMUTC
This incident has been resolved.
Resolved
1 September 2023 at 3:48 AMUTC
Resolved
1 September 2023 at 3:48 AMUTC
This incident has been resolved.
Monitoring
30 August 2023 at 10:38 PMUTC
Monitoring
30 August 2023 at 10:38 PMUTC
We have implemented a fix for the incident and are currently monitoring the result to ensure that the issue has been effectively resolved.
We will provide further updates as necessary.
Investigating
30 August 2023 at 1:25 PMUTC
Investigating
30 August 2023 at 1:25 PMUTC
Network Operations is currently investigating a System Issue. A further update will be provided once identification of the issue is confirmed.