Superloop SC - Systems Outage Platform – Incident details

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Experiencing partially degraded performance

Smart Communities
Status Site

Systems Outage Platform

Resolved
Operational
Started about 1 month agoLasted about 19 hours

Affected

Managed Wi-Fi

Partial outage from 5:04 PM to 3:14 AM, Operational from 3:14 AM to 11:36 AM

Australia & New Zealand

Partial outage from 5:04 PM to 3:14 AM, Operational from 3:14 AM to 11:36 AM

NSW Managed Wi-Fi

Partial outage from 5:04 PM to 3:14 AM, Operational from 3:14 AM to 11:36 AM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    Our Network Operations team is investigating a systems issue affecting our Exosphere/StarRez platforms. Affected customers will experience an inability to log in/an invalid username and password error. 90 Carillon Ave, Newtown, NSW 2042 UNSW Village (B10), High St, UNSW Sydney, Kensington NSW 2052, Australia

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