Superloop SC - Multiple Sites - Melbourne VIC - Partial Service Interruption – Incident details

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Experiencing partially degraded performance

Smart Communities
Status Site

Multiple Sites - Melbourne VIC - Partial Service Interruption

Monitoring
Operational
Started 3 days ago

Affected

Managed Wi-Fi

Partial outage from 6:41 PM to 3:32 AM, Degraded performance from 3:32 AM to 3:50 AM, Major outage from 3:50 AM to 9:26 AM, Degraded performance from 9:26 AM to 2:10 AM, Partial outage from 2:10 AM to 3:44 AM, Operational from 3:44 AM to 12:00 AM

Australia & New Zealand

Partial outage from 6:41 PM to 3:32 AM, Degraded performance from 3:32 AM to 3:50 AM, Major outage from 3:50 AM to 9:26 AM, Degraded performance from 9:26 AM to 2:10 AM, Partial outage from 2:10 AM to 3:44 AM, Operational from 3:44 AM to 12:00 AM

VIC Managed Wi-Fi

Partial outage from 6:41 PM to 3:32 AM, Degraded performance from 3:32 AM to 3:50 AM, Major outage from 3:50 AM to 9:26 AM, Degraded performance from 9:26 AM to 2:10 AM, Partial outage from 2:10 AM to 3:44 AM, Operational from 3:44 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating
    Network Operations is currently investigating a Partial Service Interruption at the following address: * 746 Swanston St, Carlton VIC 3053 * 740 Swanston St, Melbourne, Victoria 3053 * 339 Swanston St, Melbourne VIC 3000
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Update
    Update

    A technician has arrived onsite.

  • Update
    Update

    A technician is being dispatched to site.

  • Update
    Update
    Network Operations is currently investigating a Site-wide service Interruption at the following address: * 746 Swanston St, Carlton VIC 3053 * 740 Swanston St, Melbourne, Victoria 3053 * 339 Swanston St, Melbourne VIC 3000
  • Investigating
    Investigating
    We are currently investigating this incident.

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