Superloop SC - Multiple PBSA Sites - Major Outage – Incident details

Smart Community locations only. For Residential or Business Support Find options here
close button
superloop.com

Experiencing partially degraded performance

Smart Communities
Status Site

Multiple PBSA Sites - Major Outage

Resolved
Operational
Started 3 days agoLasted about 14 hours

Affected

Core Systems

Major outage from 11:56 AM to 5:00 PM, Operational from 5:00 PM to 1:38 AM

Exosphere Platform

Major outage from 11:56 AM to 5:00 PM, Operational from 5:00 PM to 1:38 AM

Managed Wi-Fi

Major outage from 11:56 AM to 1:22 PM, Operational from 1:22 PM to 1:38 AM

Australia & New Zealand

Major outage from 11:56 AM to 1:22 PM, Operational from 1:22 PM to 1:38 AM

NSW Managed Wi-Fi

Major outage from 11:56 AM to 3:00 PM, Operational from 3:00 PM to 1:38 AM

ACT Managed Wi-Fi

Major outage from 11:56 AM to 1:38 AM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    UTC
    Investigating

    Network Operations Team is investigating a Major Outage for PBSA sites across Australia

Copyright © 2024 Superloop Limited ABN 96 169 263 094
Superloop acknowledges the Traditional Owners of Country throughout Australia. We pay our respects to Elders past and present.