Superloop SC - Notice history

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PNG Managed Wi-Fi experiencing major outage

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Notice history

Jan 2025

48 James St Fortitude Valley, QLD 4006 - SC Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Network Operations is currently investigating a Site-wide service Interruption at 48 James St Fortitude Valley, QLD 4006.

101 Ballarat Rd, Footscray, VIC 3011 - Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix for the incident at 101 Ballarat Rd, Footscray, VIC 3011 and are currently monitoring the result to ensure that the issue has been effectively resolved.
    We will provide further updates as necessary.

  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance service Interruption at 101 Ballarat Rd, Footscray, VIC 3011

Systems Migration - Planned Maintenance
  • Completed
    30 January 2025 at 9:45 PM
    Completed
    30 January 2025 at 9:45 PM
    Maintenance has completed successfully
  • In progress
    30 January 2025 at 6:00 PM
    In progress
    30 January 2025 at 6:00 PM
    Maintenance is now in progress
  • Planned
    30 January 2025 at 6:00 PM
    Planned
    30 January 2025 at 6:00 PM

    The Network Operations Team will perform Planned maintenance at the addresses below:

    • 2 Bradford St, Mount Lawley WA 6050

    • 90 South St, Murdoch WA 6150

    • 60 Dettman Dr, College Grove, WA 6230

    • 270 Joondalup Drive Joondalup, WA 6027

    • Mounts Bay Road Crawley, WA 6009

    • 230 Hampden Rd, Crawley WA 6009

    • 2 Park Rd, Crawley WA 6009

    • 553 Wellington St, Perth WA 6000

    • 89 Stirling St, Perth WA 6000

    The maintenance will commence and end at the provided times below:
    Start: Wednesday 5th February, 04:00 AM AEST
    End: Wednesday 5th February, 07:45 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 10 Minutes

385 Abercrombie St Darlington Sydney, NSW 2008 - Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at 385 Abercrombie St Darlington Sydney, NSW 2008

Sea World Drive Main Beach Gold Coast, QLD 4217 - SC Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance Service Interruption at Sea World Drive Main Beach Gold Coast, QLD 4217.

Dec 2024

1/21 McLeod St, Cairns City QLD 4870 - BNSC Outage Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 1/21 McLeod St, Cairns City QLD 4870

E2, Eastern Place Hawthorn Melbourne, VIC 3123 - Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    A technician has been scheduled for further investigation at site

  • Investigating
    Investigating

    Network Operations is currently investigating Degraded Performance at E2, Eastern Place, Hawthorn, Melbourne, VIC 3123.

8 Chambers Court Epping NSW 2121, AU - Partial Outage on Public WiFi
  • Resolved
    Resolved

    This incident has been resolved and services are fully operational.

  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at:

    6 Chambers Court Epping NSW 2121, AU
    8 Chambers Court Epping NSW 2121, AU
    22 Langston Place Epping NSW 2121, AU

96 Edmund Rice Drive Southport, QLD 4215 - Major Outage
  • Resolved
    Resolved

    This incident has been resolved and services are fully operational.

  • Monitoring
    Monitoring

    We have implemented a fix for the incident at 96 Edmund Rice Drive Southport, QLD 4215 and are currently monitoring the result to ensure that the issue has been effectively resolved.


    We will provide further updates as necessary.

  • Update
    Update

    A technician has arrived onsite.

  • Update
    Update

    A technician is being dispatched to the site

  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance at 96 Edmund Rice Drive Southport, QLD 4215

Mangrove Road Mackay, QLD 4740 - BNSC Outage Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at Mangrove Road Mackay, QLD 4740.

Nov 2024

108 Margaret St, Brisbane City QLD 4000 - BNSC Outage Investigating
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Network Operations is currently investigating a Degraded Performance Service Interruption at 108 Margaret St, Brisbane City QLD 4000.

Maleny FTTX - Degraded Performance
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Network Operations is currently investigating Degraded Performance for services in Maleny.

    This affects the following streets:

    • Bridge Creek Road, Maleny, 4552, QLD, Australia

    • Bradbury Place, Maleny, 4552, QLD, Australia

Systems Outage - Exosphere
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix for the incident and are currently monitoring the result to ensure that the issue has been effectively resolved.
    We will provide further updates as necessary.

  • Investigating
    Investigating

    Our Network Operations team are investigating a systems issue affecting our Exosphere platforms.

    Affected customers will experience issues such as being unable to connect

111 Davidson Street Port Douglas, QLD 4877 - BNSC Outage Investigating
  • Resolved
    Resolved

    This incident has been resolved and services are fully operational.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Network Operations is currently investigating a Partial Service Interruption at 111 Davidson Street Port Douglas, QLD 4877.

593 Elizabeth Street Melbourne VIC 3000 - Upstream Provider Planned Maintenance
  • Completed
    27 November 2024 at 5:00 PM
    Completed
    27 November 2024 at 5:00 PM
    Maintenance has completed successfully
  • In progress
    27 November 2024 at 3:00 PM
    In progress
    27 November 2024 at 3:00 PM
    Maintenance is now in progress
  • Planned
    27 November 2024 at 3:00 PM
    Planned
    27 November 2024 at 3:00 PM

    An Upstream Provider will perform Planned maintenance at the address below:

    593 Elizabeth Street Melbourne VIC 3000

    The maintenance will commence and end at the provided times below:

    Start: Thursday 28th November, 02:00 AM AEST
    End: Thursday 28th November, 04:00 AM AEST

    During this time users may experience a brief loss of connectivity up to duration: 10 Minutes

Nov 2024 to Jan 2025

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